FAQ
Frequently Asked Questions
Our Product
Why Biostren?
We’re committed to made traceable products for balanced health, animal welfare, and environmental sustainability.
Are your products Vegan?
All our product range is Vegan supplements.
Are your products Gluten free?
None of our products contain gluten, wheat or dairy. So they are suitable for those with intolerances such as lactose intolerance, or those suffering from Coeliac disease.
Are your products organic?
All of our nutrients are organically grown, which means they are free from pesticides or herbicides and heavy metals.
What are your capsules made from?
They are made from 100% vegetable cellulose.
Do you offer a money back Guaranty?
YES. Worried about wasting money on products that doesn’t work? if any of our products don’t work for you, simply let us know and we’ll refund you. No questions asked & no need to return the product!Full 60 day money back guarantee!
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Ethos
What is your packaging made from?
We care deeply about our impact on the planet and sustainability is at the core of our business. Please see our Sustainability page for more information regarding our packaging.
What are you doing to be more Sustainable?
We use 100% biodegradable packaging and our packaging has a 75% lower carbon footprint than regular plastic. In addition all of our bottles are compostable. However, we’re not stopping there and we are actively investing in R&D to slim down our carbon footprint and environmental impact.
Do you test on animals?
We do not test on animals nor do we have anyone do this on our behalf.
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Subscriptions
Can I make changes to my subscription?
We will email you 3 days before your subscription is due to trigger so that any changes that you need to make can be
done before the subscription triggers.
You can easily modify, skip or cancel your delivery in your account. To cancel your delivery we will need at least 2 business days notice to ensure the order is not dispatched.
How do I add a product?
If you need to add a product to your subscription simply log into your account and press ‘add product’ at the bottom of your subscription screen.
You can also increase quantities of your products by pressing ‘edit’ and amending the quantity, press save and this will be updated on the system.
What are the benefits of subscribing?
Our subscribers mean the world to us. That's why we offer subscribers 20% off every month.
As a subscriber you also receive these lovely perks:
✓10% off every month
✓ Skip or cancel anytime
✓ 100% recyclable refill pouches
✓ Exclusive invites &rewards
